Below is the Facebook Status of Haya Ali which is self-explanatory
“I’m guessing most of you saw the news on ARY last night.
I’m going to now break it up for you and provide every detail necessary to try my best and put an end to this vile behavior.
It all started Tuesday around 1 pm when a client at my salon started to create an issue about a chain she had lost after she took it off to get her services done (and completely forgotten about It I may add) She claimed it was valuable and returned the next day to look for it. Okay so first she starts a fuss about why her calls weren’t answered at 11 pm last night. Whereas our closing time is 9pm. I politely told her that our phones whether mobile or landlines are only operated during business hours, just like every single other business in the world!
Next, she refused to take responsibility for her loss. And got furious when I told her over the phone that I can do everything I can to look for it and have my staff look for it but no promises. And that if incase I don’t succeed in finding it, it is not my fault, But hers for forgetting it. I happen to have a giant sign at the reception that clearly states that my salon is not responsible for any loss whatsoever and every client must look after their personal belongings, Which is why we have brides bring attendants to look after their sets and stuff. This is where she got hyper and out of hand. I asked her to calm down (still politely and still over the phone) and assured her that me and my staff would do our best to help her find her chain. And I kept my word. My staff helped her look even in the trash! After I told her that nothing can be done about it and me or my employees aren’t responsible for her loss (as stated in the sign at the reception). Here’s where she completely lost it and starting screaming like her life depended on it. And started blaming my employees. I told her that all of my employees possess good morals and I would know because I interview and hire them myself. They’re like family to me, given they’ve been with me since many years. She demanded i show up to address all her concerns personally ASAP and slammed the phone shut.
And so i rushed to the salon to find her sitting at the main reception, STILL yelling at my staff. I tried talking to her and asked her to calm down several times (STILL POLITELY) And she refused. She got physical and started scaring my other clients. One of which was an elderly woman who rushed to her, gave her water and asked her to calm down. Upon which she yelled twice as hard and almost got physical with my client. I told her that her behavior was unacceptable as it is and that she shouldn’t cross the line by harassing anyone.